Privacy policy

Privacy Policy

Last Updated: September 7, 2026

At Pixely Press, your memories are personal, and we believe they should remain private. We are committed to protecting the privacy of your photographs, personal information, and order details from the moment you place an order until your order is delivered.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when using the Pixely Press website.

1. Our Privacy Promise

Your privacy is our priority.

At Pixely Press, we maintain a strict privacy policy for all customer information and photographs.

Your personal photographs are used only for the purpose of creating and fulfilling your order. We do not sell, publish, distribute, or use your photographs for purposes unrelated to your order without your permission.

Our printing and product-production process is handled in-house by our female staff. Your photographs are not sent to outside printing companies or unrelated third parties for production.

We understand that the photographs you provide may contain private and personal memories. Our team is committed to treating your photographs with care and confidentiality.

2. Information We Collect

When you browse our website, contact us, or place an order, we may collect information such as:

Full name
Phone number
Email address
Billing and shipping address
City and postal code
Order details
Product selections and customization details
Photographs and other files submitted for personalized products
Payment-related information required to process your order
Information you provide when contacting our customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and interactions with our website.

3. Customer Photographs and Personal Content

Because Pixely Press creates personalized products such as photobooks, frames, and other photo-based products, customers may need to upload or send photographs to us.

Your photographs are:

Used only to create your ordered product
Handled confidentially by our team
Processed through our in-house production process
Not sold or rented to anyone
Not provided to third parties for advertising or marketing
Not publicly displayed without your permission
Not used as promotional material without your consent

In-House Printing & Female Staff

Our printing and production process is carried out in-house by our female staff.

This means your photographs do not need to be sent to an external printing company simply to produce your order.

Our staff are expected to maintain the confidentiality of customer information and photographs and to use customer-provided content only when necessary to fulfill the customer's order.

4. How We Use Your Information

We use the information we collect to:

Process and confirm your order
Create and personalize your products
Print and produce your order
Deliver your order
Contact you regarding your order
Send order confirmations and updates
Respond to customer-service requests
Process payments
Prevent fraud and unauthorized activity
Maintain the security of our website
Improve our products and services
Comply with applicable legal requirements

We do not use your personal photographs for unrelated purposes without your permission.

5. Sharing Your Information

We do not sell your personal information or photographs.

We may share limited information with trusted service providers only when it is necessary to operate our business and fulfill your order.

For example:

Shopify

Our online store is powered by Shopify. Shopify provides the technology used to operate our online store, manage orders, and support certain store functions.

Payment Providers

When you make a payment, relevant payment information may be processed by the payment provider you choose.

We do not intentionally store your complete card number, CVV, PIN, or other sensitive payment credentials on our own systems.

Courier and Delivery Services

To deliver your order, we may provide the courier or delivery company with necessary information such as:

Customer name
Phone number
Delivery address
Order-related information required for delivery

We provide only the information reasonably necessary for delivery.

Legal Requirements

We may disclose information when required by applicable law, a court order, government authority, or legal process, or when reasonably necessary to protect our customers, business, website, or legal rights.

6. We Do Not Sell Your Photos

Your photographs are not a product that we sell or monetize.

Pixely Press does not sell customer photographs to:

Advertising companies
Marketing agencies
Other businesses
Stock-photo websites
Individuals
Other customers

We also do not knowingly use customer photographs in advertisements, social media posts, website galleries, or promotional campaigns without the customer's permission.

7. Storage and Deletion of Photographs

We may temporarily retain photographs and other files provided by customers when necessary to:

Complete an order
Resolve an order-related issue
Provide customer support
Handle a reprint or correction
Maintain necessary business records

When customer photographs are no longer reasonably required for these purposes, we may delete them from our systems in accordance with our operational practices.

If you would like to request deletion of your photographs after your order has been completed, you may contact us.

8. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

Remember shopping-cart information
Keep the website functioning properly
Understand website usage
Improve website performance
Analyze website traffic
Measure marketing and advertising performance

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Marketing Communications

If you choose to receive promotional communications from Pixely Press, we may contact you through available channels such as email, SMS, WhatsApp, or other communication methods.

You can request to stop receiving promotional communications at any time.

However, we may continue to send necessary communications relating to an existing order, payment, delivery, or customer-service request.

10. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

Access to customer information and photographs is limited to people who need that information to perform their responsibilities.

Our team is expected to maintain the confidentiality of customer information and photographs.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. No Refund Policy

Pixely Press creates personalized and customized products, often using photographs and information provided specifically for an individual customer's order.

Because customized products are produced specifically for the customer, we do not offer refunds for customized orders once production has begun, except where Pixely Press determines that a refund is appropriate under its applicable policies or where required by law.

Customers should carefully review their order details and submitted photographs before production.

For complete details, please refer to our Refund Policy.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers, social-media platforms, delivery services, or other external websites.

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing your personal information to it.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request deletion of photographs where reasonably possible
Withdraw consent for certain uses of your information
Opt out of promotional communications

Certain information may need to be retained when required for legal, accounting, security, fraud-prevention, or legitimate business purposes.

14. Children's Privacy

Our website is intended for general consumers and is not designed for children to make purchases independently.

We do not knowingly collect personal information from children for the purpose of processing purchases without appropriate parental or guardian involvement.