The Pixely Press Privacy Policy explains how Pixely Press collects, uses, protects, and manages your personal information, photographs, order details, and other information when you use our website or purchase our products.
At Pixely Press, we understand that the photographs you send to us can contain deeply personal memories. Whether you are creating a photo book, preserving family memories, preparing a personalized gift, or ordering another custom product, your photographs are private.
We are committed to treating your personal information and customer-uploaded photographs with care and confidentiality.
1. Our Commitment to Your Privacy
Privacy is an important part of the Pixely Press experience.
When you share your photographs with us, you are trusting us with your personal memories. We take that responsibility seriously.
Customer photographs are treated as private content.
Pixely Press does not intentionally publish, sell, publicly display, or use your personal photographs for advertising or promotional purposes without your permission.
This includes photographs that may contain individuals, families, children, private events, or other personal moments.
Female Staff and Customer Photograph Privacy
We understand that some customers may have particular privacy concerns regarding photographs of women and female family members.
Photographs containing women or female family members are treated with the same strict privacy expectations as all other customer photographs. They are handled only when necessary to fulfil the customer’s order and are not publicly shared or used for promotional purposes without appropriate permission.
Our staff and authorized service providers are expected to respect the confidentiality of customer content.
2. Information We May Collect
When you visit Pixely Press, place an order, contact us, or submit photographs for a personalized product, we may collect information necessary to provide our services.
This may include:
- Your name
- Email address
- Phone number
- Billing information
- Shipping and delivery address
- Order information
- Product selections
- Customer messages
- Photographs and files submitted for an order
- Payment-related information
- Website and technical information
- Information required for customer support
We aim to collect only information that is reasonably necessary to operate our website, process orders, communicate with customers, provide services, maintain security, and meet applicable requirements.
3. How We Use Your Personal Information
Pixely Press may use your information for legitimate business purposes, including:
- Processing your order
- Creating and preparing your personalized products
- Printing your photographs
- Quality-checking your order
- Packaging your products
- Arranging delivery
- Communicating with you about your order
- Providing customer support
- Processing payments
- Managing refunds or order-related issues
- Improving our website and services
- Maintaining website security
- Preventing fraud and unauthorized activity
- Meeting applicable legal requirements
Your information is not collected for the purpose of selling it to third parties.
4. How We Handle Customer Photographs
Photographs are an important part of many Pixely Press products, and we recognize that they can contain highly personal information.
When you upload or send photographs to Pixely Press, those photographs may be accessed by authorized individuals or service providers when reasonably necessary to complete your order.
For example, photographs may need to be accessed for:
- Product preparation
- Photo book or personalized-product design
- Printing
- Image quality checking
- Production
- Order troubleshooting
- Customer support
Photographs are not intended to be used for unrelated personal purposes.
We also do not intentionally use customer photographs as examples, portfolio material, social media content, advertisements, or website promotional material without permission.
5. We Do Not Sell Your Photos
Your photographs are not a product that Pixely Press sells to other businesses.
We do not sell, rent, or trade customer photographs or personal information for third-party marketing purposes.
The photographs you provide are used in connection with the services and products you request from Pixely Press.
6. Marketing and Promotional Use
Pixely Press may sometimes want to showcase our products or customer experiences through our website, social media platforms, advertisements, or other marketing channels.
However, customer photographs are not automatically considered available for promotional use.
If we would like to feature your photographs or personalized product publicly, we should obtain appropriate permission before doing so.
You may choose whether or not to provide such permission.
Your decision regarding promotional use will not affect your ability to purchase products from Pixely Press.
7. How Long We Keep Your Information and Photos
Pixely Press keeps information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order information may need to be retained for purposes such as:
- Customer support
- Order history
- Accounting
- Refunds
- Dispute resolution
- Business records
- Security
- Legal or regulatory requirements
Customer photographs are treated differently from ordinary order information because they may contain personal memories and identifiable individuals.
Where photographs are no longer reasonably required for fulfilling an order or providing necessary customer support, Pixely Press aims to remove them from active systems in accordance with our operational practices.
Certain information may still need to be retained where there is a legitimate business or legal reason to do so.
8. Payment Information
Payments made through Pixely Press may be processed by third-party payment providers.
Depending on the payment method used, the payment provider may collect and process information necessary to complete your transaction.
Pixely Press does not need to store your complete payment card information when it is handled directly by an external payment provider.
Payment providers may have their own privacy policies, terms, and security practices. Customers should review the applicable payment provider’s policies for additional information.
9. Cookies and Similar Technologies
Pixely Press may use cookies and similar technologies to help our website operate correctly and provide a better experience.
Cookies may help us:
- Keep website features functioning
- Remember preferences
- Understand website usage
- Measure website performance
- Improve user experience
- Understand marketing performance
- Maintain security
Third-party services integrated with our website may also use cookies or similar technologies.
You may be able to control or manage cookies through your web browser and available cookie-management settings.
10. Google Services and Website Analytics
Pixely Press may use Google services to understand website performance, visitor behaviour, and how people discover our website.
For example, Google Site Kit may connect our WordPress website with Google services such as Google Search Console and Google Analytics.
These services may collect technical or usage information according to the relevant Google service’s policies.
This information helps Pixely Press understand website performance and improve our content, products, and customer experience.
11. Third-Party Service Providers
Pixely Press may rely on trusted third-party service providers to operate parts of our business.
These may include providers involved in:
- Website hosting
- Payment processing
- Shipping and delivery
- Email communication
- Website analytics
- Website security
- Website performance
- Customer communication
- Printing or production services, where applicable
Where third parties process information on our behalf, information should only be provided to the extent reasonably necessary for the relevant service.
12. Shipping and Delivery Information
To deliver your Pixely Press order, we may need to provide necessary delivery information to our courier or shipping partners.
This may include:
- Recipient name
- Phone number
- Delivery address
- Shipment information
- Order-related information required for delivery
We aim to share only information reasonably necessary for successful delivery.
Delivery Time
Pixely Press aims to ship orders within 10 working days, depending on the product, order requirements, production process, delivery location, and circumstances affecting fulfilment or shipping.
Shipping time and delivery time may vary depending on the courier and destination.
13. Security of Your Information
Pixely Press takes reasonable measures to protect personal information and customer photographs from unauthorized access, misuse, loss, alteration, or disclosure.
Access to customer information should be limited to people who need it to perform legitimate business or order-related tasks.
However, no website, electronic storage system, or internet transmission can be guaranteed to be completely secure.
For this reason, while we take privacy and security seriously, we cannot promise that information transmitted or stored online will be completely immune from every possible security incident.
14. Children’s Privacy
Pixely Press does not knowingly collect personal information from children for independent purchases or accounts.
Photographs submitted by an adult customer may naturally contain children or minors. Such photographs are still treated as private customer content and are handled only as necessary to provide the requested service.
If you believe that personal information has been submitted to us improperly, please contact us so that we can review the situation and take appropriate action.
15. Your Privacy Rights and Choices
Depending on the circumstances and applicable requirements, you may contact Pixely Press to:
- Ask about the personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is being used
- Request deletion where appropriate
- Withdraw permission for promotional use of your photographs
- Raise a privacy concern
- Ask questions about our handling of your photographs
Certain information may need to be retained where necessary for legitimate business purposes, contractual obligations, accounting, security, dispute resolution, or applicable legal requirements.
16. Changes to This Privacy Policy
Pixely Press may update this Privacy Policy when our services, website, business practices, technology, or applicable requirements change.
When changes are made, the Last Updated date at the top of this page will be updated.
We recommend checking this page periodically to stay informed about how Pixely Press handles personal information and customer photographs.
17. Contact Pixely Press
If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or the handling of your photographs, please contact Pixely Press through the contact information provided on our website.
We take privacy concerns seriously and will make reasonable efforts to review and respond to legitimate privacy requests.
Our Privacy Promise
At Pixely Press, we believe your memories belong to you.
The photographs you send us are entrusted to us for the purpose of creating your requested product. We treat them as private customer content and do not intentionally make them public or use them for marketing without appropriate permission.
We are committed to handling your personal information and photographs with care, respect, and responsibility.
Pixely Press — Your memories. Your privacy. Our responsibility.